Satisfaction & Support

Your Satisfaction Matters to Us

We want you to love your order and feel proud to wear it on the court (or off it!). Every item is printed just for you, so while we can’t accept returns for things like ordering the wrong size or changing your mind, we do stand behind the quality of our products.

If something isn’t right, please reach out — we’ll take each situation individually and do our best to make it right. Your feedback helps us improve and keeps this small business serving the pickleball community.

Check Your Size

Because each shirt is printed on demand, sizing is especially important. Please check the sizing charts carefully before ordering to make sure you get the fit you want.

Check Expected Shipping Times

Every order is made just for you, which means shipping times can differ from product to product.

Our suppliers provide estimates that include the time needed to produce your item as well as the time it takes to deliver. While most orders arrive within the expected window, holidays and busy seasons can sometimes cause delays.

To avoid surprises, please check the shipping information listed with each product before ordering.

Returns & Concerns

Because each item is printed just for you, we can only accept returns for defective, damaged, or incorrect items. Most of our products are covered by a 30‑day refund policy in these cases.

If your item arrives damaged, defective, or incorrect, please include photos when you contact us. This helps us quickly verify the issue and work with our production partner to resolve it.

• If your item arrives damaged or defective, please contact us within 30 days.

• If you received the wrong item or your order is missing items, please contact us within 30 days.

• We cannot accept returns or exchanges for incorrect sizing, color preference, or changes of mind.

• If you have any concerns about your order, please reach out — we’re here to help.

Even if your order isn’t eligible for a return, please reach out. We want you to have a great experience, and we’ll always do our best to help.

Refund / Return Policy

Items are eligible for a refund or exchange only if they are faulty, damaged, or incorrect. We do not accept returns for changes of mind, style preference, or incorrect sizing.

Eligibility

* For damaged or incorrect items, please keep the item as received until we review your case.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
* Items discounted as part of a limited-time promotion or clearance sale are not eligible for refunds.

Non-Returnable Items

* Gift cards
* Downloadable software products
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

The Process

Please contact us and let us know the reason you wish to return the item, providing a photo that clearly shows the issue.

We will review the request and follow up with the next steps.

Refunds

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund within 5 business days, please check your bank account or credit card. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us so we can try to resolve the issue.

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

If you are approved, your replacement item will be processed and shipped.

Normal shipping times apply, but if you haven't received your exchange in the allotted time, contact us so we can track down the issue.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Frequently Asked Questions

Shipping is taking longer than expected.

Production and delivery times vary by item. Holidays and peak seasons can cause delays. Please check the shipping details listed with each product, and contact us if your order seems unusually late.

My order never arrived.

Reach out with your order details. We’ll track it down and make sure you get what you paid for.

I received the wrong item.

If the product doesn’t match your order, contact us right away with photos. We’ll work with the supplier to fix the mistake quickly.

My item arrived damaged.

Send us photos and your order number. We’ll work with the supplier to get it replaced at no cost.

Can I cancel my order?

Once your order is processed, it is sent directly to the supplier and we have no way of cancelling the order.

Can I exchange for a different size?

Because each product is made to order, exchanges aren’t possible. Please check the sizing chart carefully before ordering. If you feel the sizing guide was unclear, let us know — we’ll use your feedback to improve.

The sizing feels off.

Sizing can vary by style and manufacturer. Please use the sizing chart provided for each product before ordering. If you feel the sizing guide didn’t match your experience, let us know — we’ll use your feedback to improve accuracy.

Do you offer refunds or discounts?

Refunds and discounts aren’t automatic, but we do review each concern individually. If something went wrong, we’ll do our best to find a fair solution.

What if I changed my mind?

Since each item is printed specifically for your order, we can’t accept returns for changes of mind or incorrect sizing. But we do want you satisfied — so please reach out if you’re unhappy, and we’ll review your situation individually.

What if I just don’t like how it looks?

We understand that sometimes an item may not feel quite right. While we can’t guarantee returns for style preferences, we encourage you to share your concerns. Your feedback helps us improve, and we’ll consider each case individually to see if there’s a fair solution.

My order looks different than the mockup.

Colors, placement, or scale can vary slightly between digital previews and printed items. If you feel the difference is significant, email us with photos and details. We’ll review the case and see what can be done to make it right.

The colors aren’t as vibrant as I expected.

Print‑on‑demand processes can produce slight variations in color. While we can’t guarantee exact matches to screen previews, we do want to hear about your experience. Sharing this feedback helps us refine our designs and listings.

Do you offer custom designs?

We’d love to hear your ideas! Depending on the complexity, time involved, and my design skills, I may or may not be able to accommodate. In some cases, custom work may be possible for an additional fee, or your idea might inspire a future design added to the store.

Have an idea? Use our Contact form and choose ‘Custom Design Request’ in the subject line.

Do you offer bulk or group orders?

Do you ship internationally?

Between the extra shipping costs and the added complexity, at this time we only ship within the continental US.